Cron – Autoreply

Description

Automated Ticket Response and Notification Cron Script

The Automated Ticket Response and Notification Cron Script is a powerful PHP-based solution designed to streamline customer support operations. This advanced script automatically manages tickets by detecting new support inquiries and sending timely automated replies while keeping clients informed through email notifications. It integrates seamlessly with your database and SMTP email setup, ensuring smooth and reliable functionality.

Key Features:

1. Automated Replies:
   • Detects tickets with a single reply and adds a pre-configured automated response to assure clients their issue is being addressed.
   • Updates the ticket status to “answered” for efficient tracking.
2. Email Notifications:
   • Sends personalized email notifications to clients for each updated ticket using your configured SMTP settings.
   • Supports smtp_user, smtp_pass, smtp_server, smtp_port, and smtp_protocol for secure email delivery.
3. Database Integration:
   • Fetches tickets and replies from the database to handle updates dynamically.
   • Uses robust SQL queries for seamless ticket management.
4. Batch Processing:
   • Processes tickets in batches to optimize performance and prevent memory overload during large operations.
5. Error Logging:
   • Comprehensive logging for database errors, email failures, and script performance issues, ensuring easy debugging and maintenance.
6. Customizable Messages:
   • Includes configurable email subjects and body content to match your brand’s communication tone.
7. Secure and Scalable:
   • Built with PDO for secure database interactions.
   • Suitable for both small-scale and enterprise-level customer support systems.

Use Case Scenarios:

• Automate responses for frequently raised queries to enhance customer satisfaction.
• Notify clients about ticket updates, ensuring transparency and timely communication.
• Reduce the manual workload for your support team, allowing them to focus on complex issues.

Technical Requirements:

• PHP 7.4 or later with PDO enabled.
• Access to an SMTP server with valid credentials (smtp_user, smtp_pass, etc.).
• Database with tickets, ticket_reply, and clients tables structured for integration.

Benefits:

• Improved Customer Experience: Keeps customers informed with timely responses and notifications.
• Increased Efficiency: Automates repetitive tasks, saving time and reducing manual effort.
• Scalability: Handles a high volume of tickets without compromising performance.

Make your customer support smarter and more efficient with the Automated Ticket Response and Notification Cron Script—a reliable tool to simplify support management and improve client communication!